For example, Mazda chose styling, touch, cornering, driving, listening, and braking as key issues to address in developing the MX5 Miata sports car.Īsk why this problem occurred, and organize possible causes by category. You can use the six labels in the classic fishbone diagram (see sidebar), or create your own set of categories to suit the product and problem facing your team. Or try FigJam’s fishbone diagram template. This should address a known issue or one you’re trying to prevent, such as “customer satisfaction rate for our app has fallen 20%.” Use FigJam’s online whiteboard to brainstorm and agree on a problem statement.
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